INDUSTRIES

FAQ

1.Which documents are necessary for a shipment to be dispatched?

To dispatch a shipment you will need the "Unified Customs Declaration" form stamped by the Customs office, or other documents depending on the character of the shipment and its destination. The Skyport will issue the air waybill (AWB) for you upon filling in a simple form available from the Customer Centre - Tariffs department. A cargo forwarding agent authorized by you may also issue the air waybill for you. You will also need three copies of the commercial invoice, in English, or three pro-forma invoices for goods of a non-commercial character (e.g., samples, etc.) Export shipments (except for shipments to EU countries) must be submitted for transport after they have been cleared through customs at the relevant local customs office according to the headquarters of your firm or your residence.. If you intend to export shipments of a special character (live animals, chemicals, weapons, etc.), additional documents are usually required, depending on the type of goods and the destination. In such cases, please consult us in advance, and book space on the requested flight. The shipper is responsible for the completeness and correctness of documents accompanying shipments.

2.Where, and how, can you reserve space for your shipment?

The best way to book space for a Czech Airlines flight is to make a phone call here.

3.Can cargo shipments be reinsured?

Czech Airlines Cargo offers its customers shipment reinsurance by air waybill. Our partner is Allianz insurance company and the premium is about 3 per mille of the shipment value. If you are interested in the reinsurance of your shipment, please contact Czech Airlines Cargo claims staff before the transport begins and the air waybill is issued.

4.What is the latest time for submitting a shipment for a certain flight?

Shipments may be submitted for export 210 minutes before regular departure at the latest (for flights operated by A310ís up to 300 minutes before). For long-distance flights (USA, Canada, Dubai, Bangkok) we advise customers to submit their goods a day before departure. For express shipments, there is the possibility of reduced handling time for your shipments, offered, for example, by our Equation product.

5.Who packs the export shipments?

Only properly packed shipments are accepted for export. The method of packing, especially for non-standard goods, may be consulted by phone with the staff of Skyport

6.Does the transport charge have to be paid in advance?

Usually yes, however, shipments may also be sent unpaid, i.e., debited to the consignee. However, some countries and types of goods (e.g., perishable goods, live animals) are excluded from this. For more detailed information contact the staff of Skyport

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